So that our support is the best, we’re really fussy about the people that work for appiChar – not only do they need to be technical geniuses, they also have to be great communicators. And then on top of that they’ve got to really, really love helping people!
We make our support contracts totally flexible, allowing you to work with us in the way most relevant to your organisation. So, whether you require a full service ‘virtual IT department’ or just someone to call on in times of need, we have the service to suit,Fixed Rate or TimeBank.
Proactive Support and Management
We offer the option of proactive support and management services to help ensure issues are spotted and dealt with before they become problems. Examples include:
- 24 hour monitoring of servers, networks, backups and key services
- Patch and update management
- Regular on-site visits
- Annual strategic review
Other benefits of a support contract include:
- appiChar’s own web-based customer and call management system
- 1 hour response time for helpdesk calls
- 4 hour emergency on-site call-out
- Your own dedicated engineer as well as full access to our helpdesk
Fixed Rate or TimeBank
Every organisation is different – just as some people like the control of topping up their mobile phone when their time is used up, some organisations like to be in charge of how and when they buy in their IT help. Others prefer to know exactly what their monthly costs will be and value the ease of a fixed rate contract.
That’s why appiChar offer both options each with their own set of benefits to suit.
| Ease of budgeting |
Control over when and how much you purchase |
| No need to worry about the amount of time being used |
Only pay when you need to |
| 24 hour network monitoring as standard |
Flexibility to ask us to get involved in a range of areas without extra charges |